Question 1

What are your check in and check out times?

Accepted Answer

Check in times:

Monday to Friday 9am - 4pm
Saturday 10am - 2pm
Sunday 10am - 2pm
Public Holidays - Closed

Check in is by scheduled appointment. We recommend that you arrive as early in the day as you can. This will give us more time to spend with your best friend and settle them in for their first night with us. This is particularly important if this is their first stay with us.

Check out is by 9-10am Monday to Friday and 10am -12 noon Saturday and Sunday.

For check out a departure day charge applies after 10am Monday – Friday and 12noon Saturday and Sunday.   We recommend that you indicate on your booking form your anticipated departure time.

Please contact us prior to booking if you require flexibility on these times and we will do our best to accommodate you.

Question 2

Can I inspect prior to booking?

Accepted Answer

We welcome and recommend that you come and see first-hand where your best friend will be staying. Bookings are required for a tour of our facility please ring on 0487 766 912 or email info@thelangley.au.

Question 3

Do I need to bring my dog’s bedding and toys?

Accepted Answer

Fresh, clean bedding is provided for every guest. 
A combination of trampoline style and soft bedding is provided. The soft bedding, we provide is washed as required during your dog’s stay. We proudly support Australian-made products and have a range of Australian-made Crown K9 trampoline beds and Australian-made Snooza beds for your dog’s comfort.

Our guests are provided with a range of Kong toys for supervised play.

You are welcome to bring clean bedding and toys that are machine washable, but we cannot be responsible should any item go missing or be damaged.

Question 4

Can I settle my dog into the suite they will be staying in?

Accepted Answer

To minimise disruptions to our other guests staying with us you will not be able to accompany your dog to their suite. We welcome and recommend an inspection before you make a booking. Inspections are by appointment only.

Question 5

What vaccinations will my dog require?

Accepted Answer

It is a legal requirement that our guests have a current annual C5 vaccination. These must be renewed yearly. Please ensure that your dog is up to date before their stay as we will be unable to admit them if they are out of date. We recommend that you provide evidence of their status at the time of booking.

Please bring your dog’s vaccination card with you at check in.

Question 6

Will my dog share a suite with other dogs?

Accepted Answer

No. Would you share your hotel suite with a stranger! 
With your written consent your dog’s housemates can share the same suite.

Question 7

How far in advance should I book?

Accepted Answer

With just twelve suites we strongly recommend you book well in advance, particularly for Christmas/New Year, Easter, long weekends and school holidays.

Question 8

Are there staff on site after hours?

Accepted Answer

Yes. There are experienced staff onsite seven days a week twenty-four hours a day. The owners and Manager live on site just fifty metres from The Langley Luxury Dog Hotel.

Question 9

What happens if my dog becomes unwell?

Accepted Answer

We will make every effort to contact you, your emergency contact or your vet and always act in your dog’s best interests. Our guests are health checked every day and records kept.

We have an on-call vet within 10 minutes of The Langley Luxury Dog Hotel.

Question 10

Do I need to bring my dog’s food?

Accepted Answer

Our guests are fed with a range of wet and dry Royal Canin products, Taste of the Wild Prey, Black Hawk and Prime 100 SPD. Fresh seasonal fruit and vegetables are made available. Only Australian and homemade treats are given.  If your dog has a sensitive stomach or requires a particular diet that we do not cater for, you are welcome to bring your own food. Please ensure that sufficient food is brought with you and that frozen food is packaged into daily portions. There is no additional charge for this.

Question 11

What happens if I need to extend or reduce my dog’s stay?

Accepted Answer

It is important that you let us know as soon as possible if there is a variation in the departure date. Our guests are bathed the day before departure, and we need to plan for this accordingly. You will be charged for the days booked if you need to reduce your dog’s stay unless we are able to offer the suite to a guest on our waitlist. If we can extend your dog’s stay, we will subject to availability.

Question 12

Can I check on my dog whilst I am away?

Accepted Answer

We are more than happy to forward you daily updates in the way of a photograph and comments. We will always contact you or your emergency contact should we have any concerns.

Question 13

Will you give my dog medication?

Accepted Answer

Our trained staff will ensure your dog receives any medications currently prescribed. A Medication form must be completed prior to arrival which includes instructions on dosage and frequency. Your dog’s medication must be in the original veterinary packaging and enough for their stay.

Question 14

How do I book?

Accepted Answer

Our online portal is an easy fast way to book and secure your dog’s suite. For new guests your reservation is pending until a confirmation email is forwarded to you.

Question 15

Do you require a deposit to book?

Accepted Answer

Yes. The purpose of a deposit is to guarantee the accommodation dates you have reserved. This is especially relevant in a small boutique facility such as The Langley Luxury Dog Hotel. We offer a consistent and premium level of service that meets our customers and guests’ expectations. This cannot be achieved without trained and experienced staff whom we value and would not retain if we were to cut their shifts at short notice.

A deposit of 50% of the total applicable fees for each suite booked is to be paid once you receive your email confirmation of your booking. Due to the number of enquiries received and the small number of suites available we request that this deposit is paid within 48 hours otherwise the booking will be cancelled. This deposit is refundable if thirty days’ notice in writing is given for cancellation of the booking.  A non-refundable deposit of 50% for each suite booked is required for Easter, Christmas and the New Year, once you receive confirmation of your booking.

Question 16

What are your admission requirements?

Accepted Answer

It is a legal requirement that our guests are fully vaccinated and have a current C5 vaccination. These must be renewed yearly. Please ensure that your dog is up to date before their stay as we will be unable to admit them if they are out of date. We recommend that you provide evidence of their status at the time of booking. Please bring your dog’s vaccination card with you at check in.

Canine Cough is a disease caused by several different organisms which typically causes a dry hacking cough. All guests staying at The Langley must have a current Canine Cough vaccine to be able to attend. Unfortunately, the Canine Cough vaccination, like the Influenza vaccination is not 100% effective and there is always a slight chance of guests contracting Canine Cough. We take every measure to minimize the risk including deep cleaning and sterilising of all vacated rooms, and daily cleaning of occupied rooms with F10/Safe4 veterinary disinfectant. If any guest arrives displaying signs of Canine Cough they will not be admitted.

All guests must be flea free, and treatment must have been given not more than one month prior to admission. All guests must have had intestinal worm treatment not more than three months prior to admission. We pride ourselves on being a parasite free facility and documentation must be provided for flea and worm treatment at check in. If documentation is not available appropriate flea and worming treatment will be administered at an additional cost.

Unsterilised female dogs and intact male dogs are accepted at the Manager’s discretion.

Aggressive dogs are not welcome at The Langley Luxury Dog Hotel.

FAQs